Please read this Agreement carefully, because it is a contract that affects your legal rights. This does not apply to "Adult Signature Required" deliveries. (United Kingdom) Dollars. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. This response is final and will not be reevaluated. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Some account services require a fee to make changes to the delivery address. I even asked to speak to a manager and was refused to speak to one and the rude agent hung up on me. Changing the address on a UPS package is not something that you can do on your own. I called AXS and waited on the phone for a long time - put on hold, etc. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. If you have an account, log in to UPS.com and open your My Choice dashboard. Install the AXS app before your event. You can also submit a Help Request Form on their website at www. Skip Send Links Send. 4/16/23 Charged me twice for tickets and is refusing to give a refund even though it was an error on their end! You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. See details. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. The customer service team should be able to help you update the delivery address. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. How do I update my personal information? - AXS Help Center 2023 Please be sure when accessing the AXS app you are NOT connected to WiFi. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. What is Delivery Delay? AXS is not responsible for the acts or omissions of any venue or Client. I am just so upset. Listings are not considered retracted until they have been processed and a system confirmation has been issued. Once the package leaves the facility, it will remain en route using the address you initially provided. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. Tried changing the name on my AXS account from my ex, to mine - Reddit If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Any ticket issued via the Service is a revocable license. From the app, you are only able to change your zip code and password. You can do it all in one place. You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. Your phone is your ticket use the app at entry to get in. My sister and I were very excited to see Muse. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. x, Footer.languageSelector.ja-jp.greeting At this time, we can't change your delivery address once the order has been processed. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). How long does it take to receive them? Postal Service. At this point all I want is a refund since I did not get a confirmation email or the ticket and they can find it. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. I also do not understand why they did not send with signature required. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. Thank you for contacting AXS. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. BBB Business Profiles generally cover a three-year reporting period. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. I live in ******, **., over **** miles away. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Due to the time frame to the tournament, Im requesting a full refund. The tournament is in about four weeks in ********* **. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. No refunds are offered for online (virtual) events unless the event is canceled. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Click-N-Ship. After talking to AXS through an online chat (I have screen shots of the chat) she informed me it was a policy and there was nothing she could do, stating it's a policy..but this policy is nowhere to be found until AFTER you purchase tickets. I try to chat with people from AXS and they cant find mi transaction. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. For tickets to events located in the United States, the Service is operated by AXS Group LLC. SEARCH/NO EXPECTATION OF PRIVACY. You may also be linked to a third-party site, which is not affiliated with our Service. Event Changes If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Learn more about FedEx Delivery Manager. Mail . Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. I will not be using either Stubhub or AXS ever again. 4. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. We have updated our list of supported web browsers. Copyright 1994- They asked for these documents to change a damn name. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). If UPS has the wrong address listed on the label, unfortunately this is a problem that must be resolved promptly. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. If the package label has been created, you may need to call UPS customer service to update the address.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0_1');.large-leaderboard-2-multi-158{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. To do so, log into your UPS account, select My Delivery and enter in your new address. On 3/20/23 I received the following email. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. We act on behalf of a seller (our Client) when selling Primary tickets. Ticket Delivery . You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Individuals in possession of a recording device are subject to confiscation and/or ejection. We recommend using one of the following browsers for an optimal website experience. Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. International Association of Better Business Bureaus. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. After upgrading, members can use My Choice to manage these packages. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');The shipper should also be responsible for making sure the package is able to be tracked. You should first check the address label on the package and see if it is the correct recipient. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Whats the difference between a dust extractor and a vacuum cleaner? Dont see what youre looking for? The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Next to the address you want to remove, click the pencil icon . You can try contacting them if you have any questions." *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Be sure to inquire about the process for a return, as it can vary depending on the options available. We act as a sales agent for our Client. When does will call open and close? Tell the driver where to leave the package. I requested a refund for my ticket due to **** application. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. I missed the delivery of my package and got a notice instead. Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billingand much more. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). Unfortunately, it is not possible to change a shipping address after an order has been shipped through UPS. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We cannot offer a refund as AXS purchase policy and the event promotion team state that all sales are final. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. in the event description page, in pop-up boxes, or in an email). Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. If using the AXS App, click the person icon on the bottom of your screen to access your account info. Rent/Renew a PO Box. The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. 3. ******* will also be getting a complaint. Get answers to product and service FAQs quickly, without having to make a call. My package from AXS arrived today with just a sheet of paper and NO WRISTBAND. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. Welcome | USPS You must supply the required Payment Method and/or other personal information in order to complete your purchase. Unless otherwise stated as part of the purchase, any primary tickets (i.e. We partner with multiple Venues, Clients and Promoters that create the events that our consumers attend. See the picture attached I shows the charge and the date. If you are purchasing a resale ticket (i.e. Thank you. Holder must possess a ticket to enter the property or venue listed on the ticket. Please review the purchase agreement linked in the email as well as the excerpt provided. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. A per-order delivery fee may also be assessed, depending on the delivery method. I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. 1 Reply GMHoodwink 24 days ago All fees and charges relating to your transaction will be disclosed to you during the purchase process. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Signing up is free, and you can choose between two levels of membership. It is also possible that the sender may ask you to send the package back to them. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. x. Price and availability of any ticket, product or service on the Service are subject to change without notice. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. As a matter of policy, BBB does not endorse any product, service or business. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Events may be postponed or canceled for a variety of reasons. I asked to talk to a manager, but apparently one isn't available for ***** hours. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. I am sorry that your package was received with the wristbands missing it is truly unfortunate. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. In addition, UPS My Choice members can use the Delivery Planner to request a hold. You can find the number on their website under Contact Us. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. mail Exceeding these limits may result in cancellation of orders without notice. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. Customer Reviews are not used in the calculation of BBB Rating. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. We recommend using one of the following browsers to access this site. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Thank you for your time and patience. Next to the delivery address, click the down arrow . All ticket prices for events that occur in the United States are stated in U.S. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. You are urged to review all pages displayed during your completion of a purchase. I have sent the company numerous emails on an approximate date Id receive the tickets on. What is will call and how do I pick up my tickets? By: Author Olin Wade (Remodel or Move Stuff). - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. What are the most common delivery methods? 732 complaints closed in the last 12 months. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. To do this on the date of the concert! If the recipient is not home, the driver will look for a safe place to leave the package, such as a porch, garage, or with a neighbour. If neither of these options are feasible, you could try contacting the delivery service, such as USPS or UPS, and request a new shipping label with the correct address. To read the updated Privacy Policy, please. I bought the ticket for "NCT DREAM the dream show 2" in *******, ** with $384 on March 10th 2023. Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). The customer service representative can help correct the address if possible. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. How do I correct my shipping address? - FedEx The AXS app no longer supports WiFi and this can cause your tickets not to appear. After calling several times to have them address my issue, nobody was able to help and they all gave me false hope and incorrect information. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. We make no representations or warranties about the quality of your watching experience or your display. The live chat will connect you to a customer service representative, who can help answer any questions you may have. Changing your UPS delivery address typically does not cost anything, however if you need to change the address of a package that has already been shipped, additional charges may apply. Additionally, if you have access to the UPS tracking number, you can enter the number in the Track & Manage section and enter your new address to verify the changes. 4. If the package was sent to an incorrect address, then the sender is responsible. The artist announced the concerts in the middle of February, and I started applying for *** **** immediately. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Footer.languageSelector.ja-jp.region I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. Please be advised that all sales are final no refunds or exchanges as per the AXS purchase agreement. I offered to pay for ***** over night but they refuse. You may be required to provide a signature in order to return the package. Verification of information may be required prior to the acknowledgment or completion of any purchase. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Through the website, log in to your account, locate the package you need to reroute and select "Change Delivery. Set or change your delivery address - Google Shopping Help In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. Such fees and charges may vary. I have just made a simple request. After upgrading, members can use My Choice to manage these packages. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. Our helpline number is 1-888-929-7849. Click on Your Account. PROPER CONDUCT. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket.
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