April 26. Nice and simple and lovely! You will need your order number and email/last 4 digits of your phone number, select your preferred return option (Print returns label at home or in store options). I will be sure to pass your kind feedback over to her too.Have a great day and take care, x, my item was Over a week late arriving, I messaged and received a reply straight away from Greziel to say my item had been lost and they would send me a new one straight away, I was very happy with the service, very quick easy and simple, thank you nasty gal, Good Morning Han, Thanks for getting in touch and taking the time to leave us a review. Please use the returns portal to get your returns label. Started return process and found out it costs 2 to return my order. If the carrier was unable to deliver to your address, try using an alternative delivery address! *Please note that Apple Pay does not work on the Nasty Gal app. Need this to be found and shipped. I would reduce my rating to 0 stars if it were possible. The company specializes in the provision of fashion styles for young women. We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express. 3. 2 weeks later return not updated on system. The original Nasty Gal founded by the self-proclaimed "girl boss" Sophia Amoruso started as a one-woman vintage-clothing seller on eBay and later expanded into an online retailer that sold. Once that date arrives, they tell me they can't process the refund and that I should wait until a new date. It's not worth it. As soon as you place your order, were on it we know you need it fast! I am so upset and angry to go through this days before Christmas. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I tried filing a claim through FedEx and the said "The tracking number that you entered is for a FedEx SmartPost shipment. Cant use your discount code? The order was meant to be Christmas gifts for my daughter. CS telling me it is exactly what I ordered despite comparing the delivery with the listing Last time ever ordering from them. Please refund 41.30 to my account, many thanks. To take advantage add to bag (like you would a product) and the discount will be Perfect size for my 5yo but not what I ordered or was advertised. I have reached out to them via facebook messenger, sent two different emails, as well as engage with their ai chat bot and to no avail, i have been unsuccessful with over 5 attempts to get a response or resolution. This email was sent October 24, 2022 12:02pm. DO NOT SHOP HERE. i ordered 7 items from nasty gal two weeks ago, it said it's all depatched after 2 days. Someone please help - this is not right. That is not ethical. #1 Jefferson, Wi. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Our returns portal is currently unavailable, were working hard to get this fixed asap. They would now intentionally be sending this package to the wrong address. 53549. Customer service is not helpful at all. I ordered a snowboard jacket and pants. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). Don't buy this dress! I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. i've emailed them about it, they didn't even reply, i do not understand what this is, i hope they can solve it, also they don't even have a customer service number on their website. blocking them. My entire backside was almost exposed. Items must be unworn and unwashed with the original labels attached. Furthermore, when I did receive the items, the sizing was incorrect. Their Instagram is bombarded with comments of customers experiencing the same exact thing and some ordered even before I did. I am posting pictures. Emma, Desired outcome: I told her I never received one and therefore did not have one. 4. The quality of the products compared to these low-prices is excellent. If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. Isabelle McGrath. It is horrible. Take an Extra 20% Off Everything on the App with This Nasty Gal Discount Code. I was helped via virtual Chat by Jayne Y and she was brilliant. Repack your items. In the account information section, you have the option to change your password. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. but a different item to the one ordered. You can find fashionable clothing for man and woman. see attached screenshots of purchase invoice, email and returns QR code, Desired outcome: If this isnt available, in your area then youll need to get in touch with your local post office. We dont offer exchanges, but you can return your package and order again. As I can see your tracking link hasnt updated for some time now. She sorted the issue I had and ordered me the items again with next day delivery.Thanks again Katie for your help. The automated not doesn't recognise my order number, which is irritating but when recovering the order via email ot just tells me to be patient! We use dedicated people and clever technology to safeguard our platform. Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. CROOKS. Even though they were in the sale, April Jane B offered to replace them with no debate or hassle. I also had my bank account of my social security money drained, do to fraud by someone. * Please note: The shipping times shown are from the order date. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Received my order with 5 items missing from it. May 2, 2023. Love all my items. I can't see the refund on my bank statement? Youll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us. - Make sure the offer can be used for what youre purchasing. Just click the link here and follow the steps below. If its not there, try looking back to the date when you bought the items some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your banks processing time). If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! Once this has been done, keep hold of your proof of postage receipt and send it to us and we will send out the correct item for you on our fastest delivery method at no extra charge to yourself subject to stockKind regards -Millie, Order lost and no help. In a matter of two hours, the dress started falling apart. So, I contacted them via email because they don't have a phone number. Received an item with a slight fault on it, was offered a partial refund for if I could fix it myself. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. x. Still haven't received my order. I'll make sure your kind words are passed on, as I'm sure they will really appreciate it. I spoke to Shay and they were so helpful and I was able to get a refund. As this is the case, you have been successfully refunded for your Leather Flatform Fisherman Sandals BLACK 5 worth 13.50 on the 14th January which would have entered your account by the 21st January. A weird combo that has accrued a cult-like following over the last few years. The total amount was 847.00 . I have taken a look into this and it does seem to be an issue with our system as it was showing me that none of the items were refunded, I have spoken with our finance team who confirmed that only the one item was refunded, as both items were logged on the portal and I can see we have received this I have gone ahead and refunded the second item back to your paypal account now and this will reflect within 24 hours. I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza, ABSOLUTELY SHOCKEDI ordered for the first time using this company on the 9th Jan. Our App got a makeover Never order again. Just click, If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. She threw in a joke, too, which set the tone for my day. If you have any further questions related to your delivery, please contact our Customer Care team. They weren't leather and too small, poor quality. 4. Bad quality, bad service and bad experience. Highly recommend. The remaining balance will stay on your gift card. And boohoo. Said 4-7 shipping didn't know that would mean being lost in transit and nowhere to be found. Have been waiting over two weeks for an order with zero updates on where it is or when/if I will receive it. for a one off payment. Still don't know where my parcel is or if it will ever come. Use This Exclusive Nasty Gal Promo Code to Get 20% Off Everything + Free Express Shipping. She told me it came from England and I would have to contact them and send it to them. This email was sent August 19, 2022 12:06pm. blocking them. X. Absolutely horrible. Would you like to add a photos or videos? Shopping just got easier. You will need your order number and email/last 4 digits of your phone number to access your return options. My order was send and received in the time frame specified and the item was as pictured on the website. Overall the Customer service was horrible and they sent me around in circles putting me in touch with different reps each time. There is no address or phone number and Nasty Gal customer service number +1 805 301 7002 Nasty Gal phone number +1 805 301 7002 the only way to connect with them is via their customer service email. Will definitely be ordering again especially with such a good customer service team! It's that simple, so just follow this 3-step process and enjoy your Nasty Gal online . Anyone can write a Trustpilot review. Raja was super nice and totally knew what they were doing : ) Would recommend, Hello Maybel,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Raja, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Raja.Take care,Nasty Gal x. Your kind review is really appreciate and we look forward to you shopping with us again soon, take care. Log in your account, select "addresses" and you can either add a new one or edit an existing one. Will definitely not buy from them again and I would advise unless your 100% sure of what your buying and not returning it you buy from another fashion retailer.Even here you seethe respond to good reviews but ignore the reviews stating that the customer has a problem. We need your email address to verify that your review is genuine. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. FedEx most likely delivered it to the wrong address. Was sent brown coat? Our App got a makeover Retailer website will open in a new tab. Log into your account, select payment details and either add, delete or edit your payment options. or the money and now they will not even reply to my emails. I ended up returning 75% of the stuff I bought (bad quality, didn't look anything like the online photos.) Here is the link to the returns portal for you: https://www.nastygal.com/gb/page/returns-and-refunds-customer-service.htmlIf you have no access to a printer or cannot get this printed yourself, just chose one of our Print in Store options by checking through the list of couriers provided and select one that does not require a printer!Just repack your items, login to our returns portal. Having looked into this, I can see your order was placed using our 8 working day shipping method and this would make your estimated date of delivery the 10th of February. Desired outcome: This is the correct refund that has been processed. Item delivered and returned on 14/04/2023. Wow. - Double check your delivery--some codes only work with specific delivery options. I do NOT recommend Nasty Gal. I am aware there was a storm and that delayed delivery to Ireland. For some areas, you can reschedule your delivery online here. "Hello from Florida! Don't wear it on New Year's Eve! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. UPS charged me $40 to deliver my package (on top of the $18 I paid Nasty Gal) - I was rightfully pissed and contacted customer service and they quickly sent me a refund via PayPal after I provided proof that I paid UPS. I wanted to wear the item of clothing for 3 events in the past week and was not able to. When you message, please include the following information: Product name and code of the item ordered, Product name and code of the item received, Picture of the incorrect item and a description of the incorrect item received. If you're looking for . I did not understand that since there is a company in US. I have returned your item but you are failing to return my money. Hi ThomasThank you for taking the time to leave this review. I have been emailing with the customer service reps for over two weeks to get this sorted out. Do not order from them. For shopping wherever, whenever. Verified as valid. Hello Melissa, thank you for your review regarding your most recent experience with our brand. We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your dispatch email. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Read full review of Nasty Gal and 1 comment. Take care x, guniena helped me today, she was so quick and solved my problem in few minutes Someone from the team sent me wrong label and she sorted this out, Hello Priya,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Guniena, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Guniena.Take care,Nasty Gal x, Great custom service. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. 41.30 I received them in a size 6. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). I was told yesterday it was dispatched but fast way have not received it I'm wondering is it missing? Customer service was fast and efficient! Pierced jewellery and fashion face masks cannot be returned for health and hygiene reasons and are non-refundable, Once the seal is opened on our intimate toys they can no longer be returned or refunded, Underwear and swimwear can only be returned if the hygiene seal has not been removed, Beauty products and accessories cannot be returned for hygiene reasons. With DHL, youll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. Leave this blank if you'd like to publish your review anonymously. If the order doesn't get amended and this happens. Hi AlyThank you for taking the time to leave this review, I'm sorry to hear you are having trouble tracking your order. Absolutely amazing customer service in my opinion!! If you're unable to locate your refund, have a look at the date you placed the order which was the 2nd January as it does sometimes show up there. Status: Dispatched Your browser does not support embedded videos. View in Dark Mode. Thanks, Jayne Y! We really appreciate your feedback. It goes against our guidelines to offer incentives for reviews. Once you have processed and paid for your return in the portal you're ready to post it off! We move fast and the turnaround of stock we sell means that we will not be able to resell your goods, so unfortunately we cannot accept returns that are over 45 days. I am really happy to hear that Karen was able to assist you with processing yourr returns and this was done in less than 5 minutes.Your kind words are really appreciated and i'm sure they'll make Karen's day. They TOOK PAYMENT and the order did not appear on email or on the app. Have a lovely day, take care! I ordered a Jacket and 2 t-shirts from Nasty Gal and when my order arrived it was completely incorrect (they sent me an assortment of Lingerie) You will then receive unlimited FREE delivery and our One, I didn't want to return my order and 2, my money is not in my account. Code. Refunds are sneaky things and can show up in a couple of places: 1. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. She kept asking me for it. Nastygal Reviews 9,775 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant KH Kennady Heath 1 review GB Oct 13, 2022 I messaged about some shoes that had I messaged about some shoes that had damaged and Richard helped me and got my situation resolved, very fast and very helpful I still need this as it is for an event but should have came way ahead of time. I bought the gold chainmail dress from Nastygal for my birthday party last night. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Also, they won't refund the cost of shipping to me in the first place, with the incorrect shipping speed. Also, I've contacted Nasty Girl via email, it's been about 4 days and no reply. Select your preferred return option (Print returns label at home or in store options). Nonetheless, she went ahead and confirmed her $218 purchase (pretty decent, @ Nasty Gal) then awaited for the arrival of her package! Download the app for an exclusive extra 20% OFF*. I placed an order at the beginning of March and I didn't receive my order for 3 weeks. Our NGVIP delivery service gives you unlimited next day or standard delivery for a whole year Can I return more than one order in the same parcel? Hello Isabella, thank you for your review regarding your most recent experience with our brand. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Find out how we combat fake reviews. Do not shop here. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Please get in touch with using one of the below options. We don't refund shipping charges for those countries listed outside of the EEA. It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description. By enabling them, you are agreeing to our, You'll no longer receive an invoice in your parcel. I have 3 missing package from FedEx! However, I am glad to hear that when contacting our Customer Service team, Emily, was able to ensure that a resolution could be made, by shipping out a replacement of the item. I am sorry to hear your order is not yet with you, however I will be happy to help with this.I can see a date has been provided by our customer service team. I was never able to successfully change it. Normally I dont leave reviews because cba, but this time Customer Service deserve a positive feedback.Ive received a bikini set without the bottom and CS (Lucy H) sent me a new ser straight away.Thanks very much guys! The dress I paid $58 for literally started ripping at the seams. It has still not arrived and it is now the 12th of December. Have a great day and take care,X, NastyGal is the absolute WORST I placed an order on Jan. 7th and have not received my order or been able to track my order! I have been a victim of this companies false advertisement, There are way better sites and stores out there, Never received refund or any response from company after inquiry, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I contacted Nastygal on facebook and they wrote that there is no number to call. I'll ensure your kind words are passed on to her as I'm sure she'll really appreciate this. By logging your return through the portal and sending it back to us using the label provided, you should receive your refund within 2 weeks. I dont need to wait when it says 4-7 days shipping. They put the blame on the client. Don't do it. If you know of another way to reach them that we don't show here . Just pop your items in any sealable, waterproof, and non-transparent packaging. I have taken a look on your order and I can see as you have stated previously you have already spoken to our customer service team regards to this.
