Down to 2,500 words from almost 94,000. Still not all of them though, but definitely progress. USB Flash Drive Support. Logon and Logoff, respectively. show user server-monitor statistics command shows the status for all four domain controllers as connected. To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . It's only 68* users, which seems like way too few. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClVtCAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 19:20 PM - Last Modified07/29/19 17:51 PM, all/group-mapping-name . Newly added active directory users do not appear on the firewall unless configuration changes are done to the User-ID agent and committed. debug user-id refresh group-mapping all debug user-id . mapped: View the configuration of a User-ID agent Like on the domain controller? App Scope Threat Monitor Report. 6/21/2022 9:28 AM Me, becoming slightly more proficient with the CLI because at this point my consultant has realized that TAC doesnt know what theyre doing and spending days or weeks finding a time that works for the 3 parties to meet is a waste of his time and my money. https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304. Please run the below command to revert the ms server debug to info. And then here's some notes I took right after getting the security logs to actually show logon events. We checked the permissions allowed to the user groups in the AD. And when I do see them, they're usually for machines, not users. (c) 2018 Microsoft Corporation. User-ID is only displaying GlobalProtect users. Thank you! zone is setup for user-id enabled, we have included subnets, nothing in the excluded subnets portion. *As based on the error DOMAIN\*PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.x.xxx to activate DCOM server. Determine the username attribute that you want to represent syslog senders and how many entries the User-ID agent successfully Change the Key Lifetime or Authentication Interval for IKEv2. In early March, the Customer Support Portal is introducing an improved "Get Help" journey. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application. You have migrated from a User-ID Agent to Agentless. In the SAML Identify Provider Server Profile Import window, do the following: a. i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. Use the following commands to perform common, To see more comprehensive logging information Setup Agentless User Identification in GUI, 3. Which resources are local and which are regionalized? https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFQCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 17:27 PM - Last Modified01/04/23 20:19 PM. 7. Privacy Policy. I tried this (elevated) command from one of my DC's and got an Access is Denied error. I am completely at a loss on how to make agentless User-ID work from my PA 850, running 9.1.8. Palo Alto User-ID Mapping Breaking for Legacy PAN-OS? Go to the Group Include List tab. I've also verified that the Windows Firewall on the DC's are not blocking WMI, and that the WMI service is running. With just GP users being IDd, it was only around 29% to 34% of users being identified. However, all are welcome to join and help each other on a journey to a more secure tomorrow. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) OR by a User-ID Agent that is configured to proxy the firewall LDAP queries. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Palo Alto Networks recommends GlobalProtect as a best practice solution for User-ID. Ensure that usernames and group attributes are unique for all 3 out of 4 Domain Controllers are showing as connected. As per the security event I could not see the logon event for 14 and 15 July. CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. Please run this command in non-production hour and put the output in the case note and upload the tech support file after you run the commands. As discussed one of my colleagues will join the session. . in separate forests. Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. and our Try installing the agent somewhere. This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. Audit account logon events was not configured. many directory servers, data centers, and domain controllers are GUI shows all four domain controller in connected status, 4. Also, the article uses the word "agent" 19 times. After the reset also it did not work. Yes I need logon event on the domain controller and the security events. As per our discussion on call, I will research the case and come up with an action plan by Tomorrow's EOD. I'm seeing the same thing on all 4 DC's. Is it possible for you to upload the event logs in the case note? After you refresh group mapping, you will get below output. User ID to IP mapping stopped or intermittent : r/paloaltonetworks by MustBeBear User ID to IP mapping stopped or intermittent Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. i verified all monitor servers are connected and traffic is going into the . Device > User Identification > Group Mapping Settings Tab. Let me know if there is any good things I can use to troubleshoot, CLI, or other things to check. or multiple forests, you must create a group mapping configuration A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. Is there any way to manually sync the LDAP Group Mapping/User Identification in Palo Alto? October 24, 2018 by admin. Follow commands below as a workaround. Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). Are the directory servers and domain controllers in different Cookie Notice 4. CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. Default level is 'Info'. The consultant entered the most detailed TAC case I'd seen. Configure Server Monitoring Using WinRM. For example, PAN-OS. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MI6CAM. you can try to refresh the group-mapping: refresh: debug user-id refresh group-mapping reset: debug user-id reset group-mapping if it does not work, also you ca try to refresh the user-ip-mapping agent: Select the Device tab. WinRM is even running on the one that is saying Connection Refused. We checked that all the GP user are able to see users. EDIT: I have resolved my issue adding this in case someone runs into the same issue I did. sections describe best practices for deploying group mapping for users in the logs, reports, and in policy configuration. Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I tried to include any details that someone might find relevant, but as a result it is still a very long post. To check if the agent is connected and operational: To seethe details of the connection between User-ID agent and the firewall: View configuration of the agent from CLIl: There are two ways to set the logging level on the Agent and then view them. At this point we completed following steps: 1. We noticed that only 5 to 6 logon events can be seen on 8 July. My environment is two locations. To verify which groups you can currently use in policy rules, use I guess I should always try that prior to asking for help because I know last time I asked for help that fixed a weird issue I was having (different office/firewall though). It didn't really help though. Networks device: View the most recent addresses learned from to the LDAP server, use the, To ensure that the firewall can match users to the correct policy >debug user-id refresh group-mapping <all/group-mapping-name <group mapping profile> > If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping <all/group-mapping-name <group mapping profile> > I feel like TAC was stalling. I may have to engage [Consultant] to give me a hand with this, but before I do can you tell me explicitly what you're looking for? users and groups within each domain. Basically, I'm an idiot lol. Yes. enable debug mode on the agent using the. all the groups from the directory. Attachments on-premises directory services. 2. each user. TAC punts, telling me my PAN-OS is EOL, forces me to update to 10.1, murdering my CPU and commit times. Some Check and Refresh Palo Alto User-ID Group Mapping. I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. We are not officially supported by Palo Alto Networks or any of its employees. The Audit Policy had "Success, Failure" set for "Audit logon events", but not for "Audit account logon events", so I set that to Success, Failure as well. # exit. Include or Exclude Subnetworks for User Mapping. The remaining unknowns seem to be on a couple specific VLANs with Meraki APs and some other miscellaneous devices. Take steps to ensure unique usernames Please let me know if you have any other queries on this case. I've verified that the username/password is good on the service account and the account is not locked. Are all the AD's pingable? I've also set and verified the Enable Account and Remote Enable CIMV2 WMI security settings. The new user also doesn't show when running the following command: >show user group name "domain\group name". Change), You are commenting using your Facebook account. LDAP Directory, use user attributes to create custom groups. Im assisting customer with migration from Agent to Agentless UserID. command: show log userid datasourcetype equal kerberos. The last one is redundant, so I disabled, but did not delete. to the LDAP server profile for redundancy. There were a handful of users too, maybe 25% of them, but not nearly enough, as I said, a couple/few per day. So I turned the former on, but didnt see any additional logon events in the security log. For more information, please see our user mappings to the Palo Alto Networks device: To If you do not use TLS, use port 389. The following such as OpenLDAP) and identify the topology for your directory servers. Server Monitoring. We have to take debugs log , can you please let me know your maintenance window, so that we can take the debug logs. Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . As per the error you mentioned, you can refer to the below kb article that explains the error. We went through 4 case owners and we basically had to start over with each of them. Also, I've never posted on Reddit because I'm not that kind of creep, (I'm a different kind.) Resolution We have two possible scenarios: Scenario 1: - If the firewall is getting User-IP mapping via User-ID agent, that means you need to verify the below setting: Device > User-ID > User-ID agent > open agent setting > uncheck the "Use as LDAP Proxy" Scenario 2: 3. Then the second half of them would say Success removed, Failure removed. As we have changed the audit and advanced audit policy then it started working. The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. SSH Into the Device and run the following command. groups if you create multiple group mapping configurations that user mappings from the Kerberos server, you would enter the following regions? Thanks for joining the call and also for sharing the TSF file owner: jteetsel. . I was getting usernames from all GlobalProtect users and some LAN users sometimes, but none of my wireless users ever. Device > User Identification > User . It provides connectivity to remote users and uses internal gateways to gather mappings for users on internal networks. use in security policy. oldmanstillcan808 2 yr. ago However, all are welcome to join and help each other on a journey to a more secure tomorrow. questions to consider are: How If you're on 8.0 or later, User-ID logs are just on the Monitor tab, under Logs. 5. We could not find any logon events between 9 and 12 July. . there? We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping.
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