We have called and spoke to multiple, nice service reps. cable down in yard how do I get someone to come out and fix it And I have a very loud mouth. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. Spectrum.net In most cases, these lines are installed when your home's being built. Thank You. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. If youre not using either, you can just take them down and throw them away, Williams said. Spectrum Outage Report Is The Service Down? If you are experiencing problems with Spectrum, please submit a report below. The smaller wires were for phones and cable-connected TV and Internet. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. @Ask_Spectrum we are trying to watch the congressional hearing!!! Need for water pressure regulator when increasing supply line. Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. It is the second largest cable operator in the United States. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. that's ridiculous and you won't be keeping me as a customer. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. Remember: This number is just for unburied ground cables. It only takes a minute to sign up. Zip 90004. Making statements based on opinion; back them up with references or personal experience. Hello, @user_ff2852. He gives free estimates, but because you have already supplied pictures, he has all the information he needs. If it was gas, electric, or plumbing, I would say not to touch it. @GetSpectrum what the hell!!! Spectrum.net The owner of the cable needs to be involved. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Wires down in your yard: Who is responsible? - ABC27 X | `>`. He would also remove the phone and cable boxes and all the wiring once connected to those services. They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. . Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. A minor scale definition: am I missing something? Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. I hate your company so much. Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. Some problems detected. Customer service has been useless!!!. Google "State call before you dig" and call that number. An underground cable line normally brings Xfinity services to your home. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Hi dan999999. The following are the most recent problems reported by Spectrum users through our website. In the last three months, how would you rate Spectrum? @GetSpectrum Your letting me down! Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. ^JC, We are glad that this working and apologize for the inconvenience. Realtime status of outages and problems with service providers. Just watch out for your own sprinkler systems. . If you have any tips or frustrations you wish to share, please leave a message in the comments section! Unless it's a hazard you will have to wait until the outage is resolved first. ^JC, We are glad that this working and apologize for the inconvenience. Plot a one variable function with different values for parameters? They can resolve the problem. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. We miss Time Warner. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. The most recent Spectrum outage reports came from the following cities: How can I mark capped drip line outlets from irrigation systems? By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. and our I filled and reseeded and you wouldn't even know it was there. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. It is the second largest cable operator in the United States. @GetSpectrum Literal internet disconnects every 25-45 mins. Called xfinity x7!! What does 'They're at four. i tried calling them but they just say they are restoring outages for people still. Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. $55 in monthly increases over less than four years. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. Then, to let us know why you're calling, say Line is down.. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Where is the line down? I have a problem with Spectrum It is the second largest cable operator in the United States. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. They say the cable will be buried later in the week. Now I'm furious. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. Licensed electricians, who work with power lines and various kinds of cable every day, can tell at a glance what is safe to touch and what needs to be switched off before they start working. The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. Tips? Leave a message in the comments section! We miss Time Warner. FIX THIS. They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. A few years ago Spectrum acquired Time Warner Cable. However, its critical not to cut into a power line, as you know. What was the actual cockpit layout and crew of the Mi-24A? Never dig before calling the state number. A safe way to get rid of all those old cable and phone wires Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. Who is responsible to relocate cable TV line? Thats a drainage problem. Fallen Cable Line in Backyard | CycloneFanatic: The Internet's most Thank you for visiting and posting on our Forum. I have tickets in and it has been two months. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? 1. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Like Chris says, you'll likely have to pay for this. If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. Very reliable. First, call the service providers phone number listed on your bill. Frustrations? Cable Company Runs Wire through Neighbor's Yard Without Asking @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! Hed cut them and strap them back as far as possible. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. ', referring to the nuclear power plant in Ignalina, mean? -JB. @Ask_Spectrum is there an outage in my area? An official employee, such as myself or whoever is first available, will respond. Meyer said she tried calling AT&T multiple times to get someone out to her home to bury the cable, but she kept hitting a wall. How do we safely remove these without getting electrocuted? Click the "direct message" icon. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. I have escalated your issue to the Comcast Team available to these forums. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. Type your message in the text area near the bottom of the window. Keep your trenches or holes at least 18 inches away from 811 markings. Spectrum outages have been causing frustration for many of the company's customers. Spectrum Channel Lineup. I am located in the US(Minnesota). what number and what do i say to get in touch with people. Typically there is contact information on the pole itself referencing who "owns" the pole. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? Why does this exterior paint keep blistering? How deep does Spectrum bury their cable? : r/Spectrum - Reddit Call 800.288.2020 and select Repair. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. The cable goes from the pole in my backyard to my neighbor's house. "Signpost" puzzle from Tatham's collection. Thanks for escalating this Rustyben. Seems easy enough for a coaxial/tv cable. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Tips for Digging Around Utility Lines. Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Even after speaking with him. The price of my internet only service was bumped up in the middle of this pandemic. It's not them. Report unburied cables, exposed wires, or downed lines - AT&T It shouldn't take that long. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Call us anytime at. Spectrum Channel Lineup & Channel Guide If wires are coming in off a pole, the very top wires are Pepcos, she said. On whose turn does the fright from a terror dive end? If you are having issues, please submit a report below. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Spectrum Outage Map Is The Service Down? Who do I call for a line down? - Welcome to the Spectrum Community The best answers are voted up and rise to the top, Not the answer you're looking for? Verizon service typically comes in underground, he said. Your dispatch is the problem, undersized and a separate dept. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Crumbling concrete porch? It's not my router. After completing this captcha request, you can continue to access the site as normal. To learn more, see our tips on writing great answers. As a result, you have been temporary blocked from accessing the website. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? @GetSpectrum Your letting me down! No one has been out to my property to address the downed exposed lines. Honestly, @Ask_Spectrum your WIFI is trash! In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. Enter another ZIP to see info from a different area. Thats exactly what happened to Carole Meyer in Fishers. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. @Ask_Spectrum We have DMd for 2 days. @Ask_Spectrum We have DMd for 2 days. Cable TV Service Provider in Madison, WI | Spectrum You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. She said ever . Orange flag on lawn saying att/d distribution buried cable Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. My hardline connection to my PC never has connection issues. Click that or follow this link: https://comca.st/3dmD3n4. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. When asked if you want to order new service, say "No." I was patient before. Meyers story isn't the only one. Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. A: Cable and phone wires dont carry current, so its safe to remove them. Privacy Policy. If there is a weblink to report these issues, please send it to me. What happens when the person who buys your house calls for a locate? They no longer care about customer retention. Unfortunately, the cable TV line runs diagonal across my entire back yard. Having problems? 2. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. Click that or follow this link: https://comca.st/3dmD3n4. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Nonbinary student banned from prom for wearing a suit. Overrun with cable lines; what's a neighbor to do? How to combine independent probability distributions? STOP WITH THE EMERGENCY ALERT SYSTEM!! Try visiting the following official links: We are happy to look into this further. @GetSpectrum internet out twice today so far. @GetSpectrum The WORLD has a pandemic and you raise rates? The cable goes from the pole in my backyard to my neighbor's house. Contact Spectrum Customer Service - Upgrade & Start Service Q: We cut the cord more than a decade ago, but still have kudzu-like cables running from the telephone pole to our house and then all over the side of our house. The third picture shows two boxes and more wire tangles. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. So, the bigger question, why does it keep happening? Please let us know what issue you are experiencing with Spectrum: Thank you for the report! User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. Please enable Cookies and reload the page. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? First, call the service provider's phone number listed on your bill. You may want to contact Verizon to report low hanging cable lines. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Sign in or register to get started. Your service is a joke. So we checked and discovered she may have to pay for the repairs, unfortunately. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . Shortly thereafter, that video went viral at more than 2 million views. Copyright 2018 Scripps Media, Inc. All rights reserved. The question will be if enough slack is in the line to even move it a few feet away from the tree. Spectrum serves homes and businesses in 25 states. -HB, I understand the frustration that issues on the account can cause. The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. Using an Ohm Meter to test for bonding of a subpanel. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. Shameful. If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. Who removes tree branches resting on utility cables in easement? Is there a generic term for these trajectories? @ChrisCudmore, they would then mark the new location. The first step is to be sure you know the difference. I was planning on putting a 3" diameter tree right where the line runs a few feet from each side of my fence. However, they didn't prune anything near the cable. A few years ago Spectrum acquired Time Warner Cable. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
