. And I would tell people, its a lot easier to run six restaurants than it is two or even three, or one. And we had spreadsheets and barcode scanners that, you know, we used to manage it. However, even within the car wash target market, different people have different reasons for going to the car wash. Understanding these reasons is how we can segment this market and use different marketing . These could include engineers, sociologists, hydrologists, doctors, nurses, accountants and managers to name but a few. I always talk about exceptions. As recently as June 2019, private equity owned about 1% of the nation's 65,000 total car washes and 2% of the country's roughly 17,000 conveyor-style car washes, according to data from one of the industry's dedicated brokerages, New York-based Car Wash Advisory LLC. And I was asked to create a car wash operational consulting company called CarwashOS. With the right location, good marketing, and top-notch service, you can draw in numerous customers who need their cars washed quickly, efficiently, and at a good price. Group A is likely to include the most marginalised individuals because it will comprise those who are sick or have disabilities. Please subscribe to stay current with all of our episodes coming up. JT 33:36Yeah, you know, even stepping You know, kind of getting the right people in is always the key. The International Carwash Association (ICA) is a nonprofit organization that represents the global car wash industry. Well, hey, everybody. Creating a . People want training. In other words, you need to make at least $24,400 in sales to turn a profit. I think exception reporting is really, really important from that standpoint. We will take a standard policy and procedures manual for car washing and customize it to your specific how you want to run your business. But who are the stakeholders and how do you identify them? Im going to come up with a different phrase How long do you think that person is going to last? And so, it took us a couple of years, really. Level One - Hand Car Washing About $7 per car Level Two - Self-Service Car Wash About $3 per car So, what was it that So you started figuring that out. They can directly impact decisions or successes of an organization through: Sharing their feedback on company decisions or processes Providing continued loyalty or participation Increasing or decreasing financial investment However, in many instances this is clearly not the case because they have proved themselves able and willing to help bring about change that will improve their living conditions (WUP, 2003). A common platform of GOB and CSO/NGOs need to be made functional through increased participation and active engagement of organisations to ensure SWA commitments and MAM. This means helping to develop partnerships and collaborations among the stakeholders, for example, by gathering them together at a meeting, as shown in Figure 4.1. I always had For years, I had an adversarial relationship with my employees. David 5:07I didnt have systems! However, in order for a new cross-disciplinary team to become effective that team must develop shared values and culture. Do the very best you can, whether its with me, whether its with another car wash, or whether its with a billionaire customer thats driving their car through that wants to hire a rockstar employee, that could be your next opportunity. And thanks for having me on your podcast. He takes out a loan and builds an automatic car wash later that year. And what were the keys for you? And youre going to create that engagement. Their relative power and interest is categorised into four groups: those with high interest but little power (A), high interest and high power (B), low interest but high power (C) and low interest and little power (D). Stakeholder mapping is a useful tool for defining the level of interest and power of each stakeholder. In which group would you place such a stakeholder on the diagram shown in Figure 4.5? And if you dont, theyre going to tune you out. You can contact AJ via email at info@MyLoyaltyApps.com or text (559) 284-1919. Cross-disciplinary refers to the academic disciplines and training of the people involved. Exceptions are the enemy, right? (SAQs 4.1 and 4.2), 4.2 Identify the range of stakeholders in urban WASH. (SAQs 4.1 and 4.3), 4.3 Explain how stakeholder mapping can be used to analyse the roles and influence of stakeholders. Unless otherwise stated, copyright 2023 The Open University, all rights reserved. Toward the end of my car wash career, I started emphasizing employees, because when I realized if I emphasize employees, the other two tend to take care of themselves. Its just a lot easier for both management and car wash operators to look at things. So, youre going to have super high standards, which is okay, to have those high standards. I didnt know how to manage people were you. For other, less engaged stakeholders, printed leaflets or other methods for providing information could be considered. Some stakeholders may support the decisions, while others may oppose them. Meet regularly with key stakeholders (clients and board members . The target market for a car wash includes people who have a need to keep their car clean but are not willing to do the work themselves. For example, the One WASH National Programme, launched in 2013 is a shared programme across four federal ministries. How do you manage 6, 7, 8 locations. So once you give us a little bit of background on kind of what youve done I gave a thumbnail sketch, but maybe just give a little bit more on your background on what youve done and what youre doing. And so Kahoot has just been one way that My brother was at AT&T for a long time, and they started using it at AT7T in their group. They say, I dont have any idea what I want my uniform policy to be. And if they dont, they dont mesh with the culture, then thats just not going to be a good fit. Increased global responsibility over 13 years. We made a lot of investments along those lines so that our employees kind of had a pathway where they could see okay, in 60 or 90 or 180 days, I can be here, here and here. David 29:41Yeah, there is always opportunity, and Ive always told my employees, There will always be opportunity for you. And then theres all types of different methods to do that. David has been the past president of the Rocky Mountain Carwash association in 2012 and Past President of the International Carwash Association in 2017. And then you came into your third site in 2017? I didnt give them what they needed to be successful in their jobs. We strive to take our stakeholders' opinions before all decisions, thereby ensure inclusivity. Successful stakeholder mapping helps you to design effective engagement processes based on your knowledge and understanding of the relationships between the different stakeholders. And you talked a little bit about this, about giving people kind of a career track or giving them some progression. You know, something that my car wash mentor told me, which I never forgot, he goes, When you hire somebody, theyre still interviewing with you. Here's how to get started. It was my job to take every bit of friction out of the process for them, so they could take a hard job and do it as best they can. Can you identify their stake in the project? I dont think Bills going to make it. How much can you earn from a car wash business? David 26:41Yeah, the one thats pretty common nowadays is youve got to have really good video systems to see whats going on. What do you want your damage policy to be? Mr Mohammed is a WASH practitioner who manages a new water treatment and water supply scheme in Kori town. I started investigating it, but I liked it more and more as I found it. Some less obvious stakeholders may be excluded from the usual decision-making processes; this should be avoided. And he has gotten job offers from car wash customers saying, I want this guy to come work for me! You never know! But we also have other types of training involved in it. And then you sold in 2019? So, lets talk about that. I mean, Ive had a few employees Ive got a car wash I consulted up here in Colorado thats got one of the best tunnel loaders I think Ive ever seen in terms of engagement. But I didnt put a ton of thought into it. And so, whether youre going to own one car wash or youre going to own 50 of them, we want car wash number one to run as well as it possibly can! Titles/Responsibilities: - Global Category Manager, Car Wash (2005-2010) - Category Manager, Nordic Retail Marketing (2003-2005) They want to feel like theyre successful, theyre useful. that people dont want to do a good job. To open a successful car wash, you have to: create a thought-out business plan, calculate budget, find investments, start working! Thats an interesting one. Theres a place there, you can send me your name and number and your email, we can connect, or if you want to set up a 30 minute call just to visit a little bit about what youre going through, you can do that on the website as well, and Id love to chat with you. Are you looking at scaling your car wash but need some support to make that work? You can hire manager with experience. 4 car wash strategies to help you clean up sales. Stakeholders can be people at both senior and junior levels and inside or outside your organization/team. Which group is likely to include the most marginalised individuals and why? You open a new site, and youve got 10 new hires. Direct competitors are other car washes. And there was many times in that process I felt like quitting, but thank goodness I didnt. Part of the job of an urban WASH worker involves mobilising local resources to improve the water supply and sanitation situation in your community. As the owner, you cant be on site at all 10 car washes, so how do you manage them? And its probably a self policing culture. Challenge 1: Increasing revenue is nearly impossible, especially in the insanely competitive car wash business. Why are we why is this our standard? So, youve talked about training, weve talked about systems and processes. Or what are some things that an operator can do, in your opinion, to help kind of create that engagement and that long term commitment from your employees? The primary stakeholders in a typical corporation are its investors . Now read Case Study 4.1 and then answer the questions below. This means encouraging people to participate. Others may be affected in the short or long term by the outcomes of the project. Involving stakeholders in planning and implementing projects is essential for their success and sustainability. Getty. I mean, if youre not investing in video equipment, youre taking a major risk from a customer standpoint, but also from an employee standpoint. And, you know, I would always say, you know, two oclock on a Saturday was our witching hour, right? And so I think theres some good things that are changing with employees asking why, and it helps us ask why. A stakeholder is any person, organisation or group with an interest (stake) in something, such as a particular situation, intervention, project or programme. ensure involvement of all stakeholders, including vulnerable and marginalised individuals and households, understand their demand for service options and their willingness to contribute, create a sense of ownership among users and beneficiaries. Im here today with David Begin. 5+ years of multi-unit company-operated sales and management experience. And youre going to end up on a rotation on the treadmill of employees. When you have studied this session, you should be able to: 4.1 Define and use correctly each of the key words printed in bold. It builds trust, through open discussion of issues that are difficult to resolve, bridges cultural gaps and helps to reduce conflict. I think, you know At the end of the day, I realize the workforce is changing. So again, super glad to have him on board. David 33:14Yeah, absolutely. And that gives you more of a pragmatic approach to creating kind of a standard. It can also enhance partnerships, for example, between the community and industry, increasing efficiency and so reducing future costs. However they still expressed their concerns because they felt the scheme was abusing holy spring water. 1. These are important strategic institutionsfor promoting community-based WASH interventions. If you have a fully automated car wash business, you can probably remain open around the clock without any problems. So if they come in, and it just seems haphazard, it seems like well, we have an employee manual. However, if you look closely enough you can certainly scrub out a few: Upsell. What do you want your uniform policy to be? Communication is a key success factor as information must be shared up, down, and across the network continually.The incumbents success will be measured by various KPIs and their ability to lead and train high-performing teams to align with the companys strategy and vision. Assuming a customer spends $10 on average, your break-even is 2,440 customers per month, or 81 per day (assuming 7/7). When an exception pops up, were trying to figure out how do we make that not an exception so that were not constantly dealing with these, because all they do is cause chaos. David 1:01Yeah. The cost of a basic mobile car wash ranges from $26 to $60. Teamwork involving a variety of people with different skills and knowledge will bring more effective and sustainable results. This assumes 40 cycles per bay each day. Most of them dont come with their own They dont come with processes, procedures, things along those lines. And its we really tried to build the content around what can we give in new investors in the industry and new to new to industry people who have not ran car washes that maybe have had some business experience or even have had no business experience? Focus on your employees; take care of them. Because exactly what you said is true. If the car wash uses brushes, they usually reach every part of the car and are good for getting rid of dust and pollen. Engaging stakeholders helps to improve decision making and accountability and ensure sustainability of WASH projects. And so, online tools, I think, is a big, big part of that. hear what stakeholders have to say to establish what issues matter most to them, develop understanding and agree how best to deal with issues of concern to the stakeholders, ensure project sustainability by involving stakeholders in planning, implementation and monitoring.
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