7.2. Depending on when you are due to travel, your holiday may be affected and well email you to let you know as least 21 days before travel. If you make a booking with us through our dedicated retail stores or call centre rather than booking online, a non-refundable booking fee will be charged. SIXT is a leading international provider of high-quality mobility services for business and corporate customers as well as private travelers. Please select your correct Flying Club membership level during the booking process to ensure the correct partnership benefits are applied and display the card upon collection of the vehicle. Name change requests within 48 hours of the date of departure cannot be guaranteed. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. 10. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements. Offering the lowest fare available 2. Travellers will receive all essential information about the package before concluding the package travel contract. years of age may be subject to additional costs. If this situation does occur, we will try to offer you suitable alternative arrangements, where we are able to, of an equivalent or higher standard than those booked and, if the alternative arrangements we make are of a lower quality than those you originally booked, we may provide a price reduction. This offer cannot be combined with any other offer and is subject to change without notice; all rentals are subject to SIXT standard terms and conditions. If you fail to follow these procedures, your right to compensation may be affected as we will have been deprived of the opportunity to investigate and rectify the problem, which may affect your rights under this Contract. 8.6. 5.2. The carriage of passengers, baggage and cargo by air is subject to the Conditions of Carriage and regulations of the carrier concerned. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation or any third party as a result. To address this, and to ensure popular flights do not leave with empty seats we use historical data to take a small number of additional reservations. 2. If we become aware of, or are notified of, any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and you will be liable for all costs and expenses arising from such cancellation, without prejudice to any action that may be taken against us. Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. In order to give you some thinking time, if you call our Customer Service Centre directly or make a booking on our own website www.virginatlantic.com we will allow you: These apply for a maximum of 24 hours after the reservation is made as long as that reservation is made one week or more prior to a flight's scheduled departure. have to do this within 14 days of the voucher being issued or it is locked as a voucher (trap 3) These conditions are publishedbelowfor your information. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Atlantic Holidays website. Book onlineand enter your Flying Club number under the "Bonus Programme" option. (i) ensure that all people in the booking comply with any and all Covid-19 requirements during the holiday; (ii) ensure that the group takes into account their personal safety whilst in destination so as not to put themselves or others at unnecessary risk including, without limitation, ensuring that the group members; (a) take care when out during the hours of darkness; (b) do not go out alone; (c) do not put themselves in risk situations; (d) are not intoxicated or under the influence of any other illegal or dangerous substances; and (e) are aware of their behaviour and actions in the context of their surroundings. Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. WebFor a group booking of 25 people or more, please speak to our specialist Groups Team on 0344 472 1422. If you, or anyone in your booking party, test positive for Covid-19 and has to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. The new traveller must ensure that they have their own insurance in line with these Booking Conditions. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. If this applies to your booking, we will tell you at time that you make a booking enquiry with us and will issue a provisional invoice setting out the provisional costs and details of your provisional booking, for which we will take a refundable deposit from you. If you would like to make a booking for a smaller group of 25 people or less, please call our Any amendments are subject to availability and eligibility and if we are able to make the change to your confirmed booking, you will be required to pay an administration charge of at least 50 per person/per change, in addition to any further costs or charges that we incur (whether from our suppliers or otherwise) in making the changes to your booking. Renting with Avis brings you fantastic benefits, including: Competitive rates:for daily, weekend, weekly and longer length rentals for Virgin Atlantic customers. If thepoints do not show on your account within six weeks, please see ourmissingpoints pageto find out how to claim them back. Virgin Atlantic Holidays may also change, suspend or discontinue any aspect of the Web Site, including the availability of any features, information, database or content or restrict your access to parts or all of the Web Site without notice or liability. Terms and Conditions | Virgin Atlantic Holidays 15.6.We are to be regarded as having all benefit of any limitation of compensation contained in these Booking Conditions, in addition to any applicable International Conventions (including, without limitation, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation) and any limitation of liability provided for in any applicable conditions of carriage of the transport companies that provide the travel services that make up your booking (e.g. 12.3. Car hire was with Virgin but couldnt get through on the phone. For further assistance, please call the Virgin Atlantic Holidays Special Assistance Department on 0844 557 3998 or email special.assistance@virginholidays.com. These amendments can only be made by calling our Customer Service Centre. We can no longer allow passengers to travel by accepting marriage certificates or decree absolutes in conjunction with a passport. Please note: For full details on passport requirements for your chosen holiday destination, please contact the Identity and Passport Service on 0300 222 0000 or the US Embassy on 0207 499 9000. 10.6 If your booking is cancelled you can either have a refund of all monies paid or accept an alternative booking of comparable standard from us, if we are able to offer one (we will refund any price difference if the alternative is of a lower value). The following rates are excluded from mileage collection: Wholesaler rates, US Army, leasing, SIXTI, trucks, ADAC, long term rentals, Deutsche Telekom, EADS, Capgemini, Infineon Technologies AG, Saint-Gobain, REWE, SAP, IDS Scheer, accident substitute cars, and certain special Internet offers. Such events include, without limitation: war or threat of war; riot; civil unrest/strife; hostilities; political unrest; health risks; infectious diseases; epidemics and pandemics and government measures to combat such outbreaks; the act of any government or other national or local authority or the act of any airport, port or river authorities; industrial dispute; sanctions; lock closure; natural or other disaster (including, without limitation, chemical or biological); nuclear incident; terrorist activity and/or its consequences or the threat of such activity; adverse weather conditions; closure of airports; fire; volcanic eruption; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and unforeseeable technical problems with transportation, airport, port or airspace closure, restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; Sargassum Seaweed (or similar); consequences of Brexit; and all similar events outside our or the concerned suppliers control. Keep all copies of your original receipts until the correct amount ofpoints appear on your account. Read more about delayed baggage. All such implied terms and warranties are hereby excluded. 1.4. In some cases, any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost. We continue to review this and working to open up these options to more customers. received cancellation confirmation mail mail had a voucher instead of the refund (trap 1) had to go online and cancel the voucher to get the voucher refunded (trap 2, what an odd phrasing!) Up to 10%* discount onSIXT rent a car orSIXT rent a truck and up to 20% discount onSIXT limousine service. 1.2This Web Site and its Contents are protected by copyright pursuant to English and international copyright laws. 15.3 In respect of non-package arrangements, we act as an agent (retailer) and we are selling on behalf of a third party. From time to time we may offer different fares. Visit Enterprise Rent-A-Carto make a reservation and earnpoints on your rental. The issuer, however, does not disclose this information. Resort credits provided or offered by hotels do not form part of your package holiday or Contract with us. Car hire Pre payable State/Local Taxes and Surcharges. Virgin Atlantic restructured its seat pricing policy last year. Access and availability of service and links 4. The organiser has to provide assistance if the traveller is in difficulty. In any of these circumstances no refunds or compensation will be paid to you. a major change is notified (for children see below), More than 84 days 0.00, 29-84 days 25.00, 15-28 days 35.00, 7-14 days 40.00, Less than 7 days 50.00. The card is on the Mastercard network, which means that it can offer this benefit. Minicom number: +44 (0) 344 209 0747. 1.1. Very rarely, we may be forced by unavoidable or extraordinary circumstances to change or terminate your arrangements after departure. 10.10. In respect of cruises, expectant mothers in or over their 24th week of pregnancy at the start of the cruise may not be able to travel on certain cruise liners. Free upgrade to the next car group (upon availability). 1.3.4Images, trademarks and brands displayed on this Web Site are protected by copyright and other intellectual property laws and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s). Collision Damage Waiver (Cover for damage to the hire car) Extended Protection (Extended third party cover up to $1million) Uninsured Motorist protection. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. 7. Passengers who have purchased a 'through ticket' and miss an onward connecting flight because the Virgin Atlantic flight was cancelled or delayed will be rebooked on the next available flight, subject to availability in the same ticket class, without penalty.
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