Except where expressly stated in these terms and conditions, your Travel Voucher is non-refundable and cannot be renewed or converted to cash at any time (even if the original flight is subsequently cancelled). Book your appointment ororder your home test online by 2pm for DPD Next Day Delivery. If your travel date is on or after 1st January 2023, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. Canadian tariffs. This policy applies to bookings made on or after 03 Mar 2021 until 15th February 2022. Virgin Atlantic said: We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that refunds took longer than usual to process, and we sincerely apologise to our customers for this. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking see below for earlier policies. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. (modern). Register here Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. For travel from 01 Jun 21, fare difference apply. The right to compensation applies only to customers holding confirmed reservations on the flight concerned who have presented themselves and completed all check in procedures at least 60 minutes before the scheduled departure time of the flight concerned. If you dont want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 orof course you canrequest a refund. If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid. For all flights, make sure you understand the Conditions of Carriage and for package holidays, the terms and conditions will set out your options. All airon board is filteredthrough highly effective, UK Government restrictions make it illegal to travel abroad, The Foreign, Commonwealth & Development Office (FCDO) advise against non-essential travel at the time you are due to travel, It becomes necessary to quarantine on arrival at your destination, Your holiday destination is placed on the Red List and it becomes necessary to quarantine at a managed quarantine hotel on your return to the UK. Terms and conditions | Subject to seats being available in the same cabin and departure dates are within the permitted rebooking period, however any additional travel cost will be the responsibility of the customer. You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if theres a Bank Holiday. For example, NHS test results should not be used for travel, and some countries we fly to don't accept the results from self administered tests. For purposes of travel to the United States,vaccines acceptedinclude the following FDA approved or authorized and World Health Organization (WHO) emergency use listed (EUL) vaccines: If you are an adult foreign national who is not fully vaccinated and you do not meet the exception criteria, you will not be allowed to board a flight to the United States. It will be interesting to see how airline passengers, and holidaymakers in general, behave when things return to normal. Opening hours: 09.00 - 12.00, Monday to Thursday. However, requirements differ by country, so we've created a checklist to help you find everything you'll need, should you need a test. Together, all of these measures ensure the aircraft environment is a very safe place to be. . Yes, if eligible under the US Visa Waiver Program, youll still need toapply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements. We've launched our new web messaging service. As we learn to live with Covid-19, and with the legal requirement to wear a face mask now removed in the UK, at some airports and on certain routes, it is your personal choice whether you wear a face mask or not. Create a new PNR. https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, https://gov.wales/arriving-wales-overseas, Passenger Disclosure and Attestation form, apply and obtain an ESTA (Electronic System for Travel Authorization) for travel, your options when a flight is cancelled can be found here. West Sussex Terms and conditions | When you book to travel any time up to 31st December 2022, you can make up to two date changes* and one name change** free of charge (if youd like someone else to benefit from your ticket). This list will expand as regulatory requirements for destinations allow. We will not deduct an administration feeto make this refund. ExpressTestofferRapid Antigen tests with results in 30 mins. Read more about our Flight Disruption Policy. Fare difference may apply. Accepted vaccine certificates include NHS COVID Pass (UK) and EU Digital COVID Certificate (EU). Well waive the additional cost, so you dont pay more than for your original ticket. If your holiday is more than 6 months away, make things easier to manage by setting up a. Generally, the longer it takes to process the test results, the more accurate it is. Claim a refund for your seats/upgrades/excess baggage. You can make a booking on behalf of someone else using your Travel Voucher, unless you have already commenced travel. If you made your booking through a third party or travel agent, please contact them directly to discuss your options. If you booked through a travel agent or another third party please contact them directly. There are three main testing methods that look for different elements of the virus. (a)Unless either we agree or applicable laws require us to do otherwise, we will only make a refund to the person who: (ii) has proved to us he or she is the person who paid for the ticket; and. (iii)has proved to us that he/she is entitled to the refund. Everything you need to know before you go. If you are calling from outside the UK please remember that mobile roaming charges are usually more costly and therefore consider using a landline to a local number instead. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. If you made your booking between 1st June 2020 and 15th February 2022, you will be eligible to request a travel voucher, if your original date of travel is on or before 31st December 2022. Re-book onto another flight All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022. . (a) If you have bought a non-refundable Ticket, you should take out travel insurance in case you need to cancel. (d) We will deduct an administration fee of no more than 30 per passenger (3 per infant) from your refund under Article 10.2(b) or 10.2(c) (other than where a refund is mandated under applicable laws or requested under Article 21.(2)). Do you need a letter for your insurance company confirming your flight was cancelled? Replacement customers are permitted per ticket within a PNR. RH10 9DF Did you book with a travel agent? Even if all reasonable measures had been taken, this includes cancellations in the event of weather conditions, political instability, unexpected flight safety shortcomings, security risks and strikes. We will not deduct an administration fee to make this refund. Canadian tariffs. Once youve decided where and when you want to go, simply apply your voucher code at the checkout. Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. This policy is in place for customers and crew, only on routes where international regulations around mask-wearing do not apply. If youve booked directly with Virgin Atlantic and you no longer wish to travel, then you will need to get in touch for some help. Welcome to help centre. In some cases, it means they are waiting for long . You can also check thecheck the status of your flights here. If your flight was cancelled and you wish to claim a refund of the unused part or parts, please take a look at our advice on claiming a refund: Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways: Virgin Atlantic - Care Privacy policy | Should your customers be unsure of their new travel dates they can rebook up to and including 31Dec 2023. Reissue the original ticket/s to the new PNR collecting all TSP where applicable. The attestation form is available here or for added convenience, you can complete this digital attestation form. You'll just need to use your ticket by 31st December 2023. Eg. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. Were here to help. We do our best to stick to the times that we plan our flights but sometimes for reasons beyond our control, we need to make some changes. Contact forms. Please have your booking reference to hand when you contact us. Bookings made by credit card or debit card no longer incur a fee. All foreign national visitors aged 18 or over to the US must be fully vaccinated (unless exempt) and present proof of full vaccination. (e)We will refund any unused part of a Ticket in the event that a Passenger dies before completing the journey. 60 for Economy Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 344 739 6300, If you booked a Flight + Hotel package call our dedicated team on+44 (0) 0344 557 5850. Find out what you can and can't take with you on your flight. For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. Test Pods are open 8-12pm and 1-4pm, Mon-Fri (some locations are also open at the weekend). Please check and try again. Email us at consumer.champions@theguardian.com. The statutory loss for 2021 narrowed . On all other routes, you must wear a face mask. Around the world, flyers on cancelled flights have been waiting for their due refunds. As of 12 June 2022, US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide. This will result in the whole value of theOpen Ticketbeing non-refundable. Refunds permitted should one of the following apply: 2. If you have opted to receive your Travel Voucher following a cancelled flight, and you dont use the whole value of your Travel Voucher when making a new booking, you are entitled to a cash refund of the residual value. When the flights were cancelled in May we requested a refund as, at the ages of 72 and 74, and with health conditions, we could not be certain of our future ability to fly and were therefore unable to accept credits.Many months on we are still waiting. 1. Virgin Atlantic, which along with other airlines has been fighting for its survival as the pandemic forced all flights to be cancelled, told the Guardian that it is paying back about 20m a. (b) We will pay the refund in the same currency that was used to pay for the Ticket, unless we agree otherwise. Search for a Virgin Atlantic flight round-trip, multi-city or more. LAMP tests are typically conducted onsite andresults can be returned within a couple of hours. If the new ticket price is greater than the Travel Voucher value, the difference must be paid. Customers whose original booking date was on or before 11th March 2020 can request a refund if they were unable to travel due to an event beyond their control such as a National Lockdown, see above. This can be done by calling our Customer Centre or online by logging into. Hi, I'm Amelia, the Virgin Atlantic help bot. (c)If your Ticket is refundable, you have used part of it, and there is no relevant restriction on your Ticket, we will refund the difference between thefare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid and thefare, any carrier imposed charges and surcharges, taxes, fees and charges relating to the unused portion of your Ticket. Rebook travel in the same booking class, or; If original booking class isnt available, re-book in the lowest available class in the same cabin. To speak to us about your options, pleasecontact us. Accessibility | Just ask. Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking. The VirginAtlantic Holidays team are here seven days a week and we're ready to help. Virgin Atlantic, meanwhile, made customers wait up to 120 days for a refund, the CAA said in its July report. And if they do, we're here to help. You'll need your booking number so the Virgin Atlantic . . If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. However, requirements differ by country, so weve created a checklist to help you find everything youll need, should you need a test. Privacy policy | With Virgin Atlantic, you'll need to use the SMS service on +44 (0)7481 339184. All up to date details can be foundhere, and we will contact you directly if your booking is affected by any recent changes. This page explains the options you can expect to be given by airline staff, and your rights according to Regulation EC261/2004 when your flight is cancelled, or delayed. Virgin Atlantic Holidays customers already on holiday should make immediate contact with their nearest Virgin Atlantic Holidays representative. Accessibility | VHQ Customers are eligible for a refund if their flight was/is still operating during these UK national lockdown periods (inclusive): Customers may also request a refund if a national lockdown was in place at their arrival destination, Original Booked Date - Bookings made up to and including 11th March 2020.
