Recently we undertook a significant review of how we deliver service to our customers. Complaints can: increase the chance of getting a better outcome help others in similar situations xc`````z f2 Ruby Pascoe. Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. >> PO Box 84, Port Macquarie NSW 2444. Find out what complaints we can help with. There are many benefits of making a complaint and telling someone about your problem. Court and Crime | Port Macquarie News | Port Macquarie, NSW There are many benefits of making a complaint and telling someone about your problem. endobj PDF Complaints handling flowchart Read our Privacy Policy. Please enable JavaScript in your browser's settings and refresh the page. Crime in Port Macquarie. Safety in Port Macquarie - Numbeo Group Manager Customer Experience, Communications & Corporate Affairs, Draft Customer Complaints Policy (259 KB) (pdf), Customer Complaints Policy (Adopted December 2019) (66.5 KB) (pdf), Complaints handling flowchart (53.7 KB) (pdf), Policy Review - Draft Customer Complaints Policy, how we manage customer complaints and customer requests, the role of our Internal Ombudsman and the availability of internal review if you are not satisfied with the outcome of your complaint and to. 4 talking about this. Confidentiality is important, but seriously I'm not told who lodged the complaint? Policy Review - Port Macquarie-Hastings Council Have Your Say Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. 10 0 obj A Byabarra farmer has taken his complaints against Port Macquarie-Hastings Council's handling of its unsealed road network to the Independent Commission Against Corruption (ICAC). Contact us - Port Macquarie-Hastings Council The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. "These 14 complaints have cost us (council) $51,000. "He wouldn't tell me what the complaints were or who made them. If you look objectively at the process they (ratepayers) would be shocked at what went on. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. Port Macquarie NSW 2444. I don't know who lodged them (the complaints) or what is going on. 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN In some cases we need more information and request you contact us directly in these instances. Council's around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. /Root 9 0 R Complaints can: You have a right to good services and fair treatment. Learn more. asbestos, chemicals in water). <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> We care about the protection of your data. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. Ph: 6581 8111, 17 Burrawan Street HW[6Sc1r gndA%|l qX? Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. the best way to lodge a complaint or a request for service (which is via our website). MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. Port Macquarie and Surrounds Community Notice Board. - Facebook Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' the best way to lodge a complaint or a request for service (which is via our website). Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. Be very wary of politicians sounding the youth crime alarm. <>stream /Info 6 0 R Your digital subscription includes access to content from all our websites in your region. Sign up for our newsletter to stay up to date. If you work for NSW public sector. endobj You can report most issues online. Please enable JavaScript in your browser's settings and refresh the page. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. 12 0 obj Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. College to strengthen focus on opportunity in 2020, Top 10 sporting moments from 2019 around the Hastings, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. endobj We care about the protection of your data. HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. For example, a complaint is made if a councillor is accused of finger-pointing or abuse for simply raising a point of order in a meeting, when in fact points of order are allowed. Send us an email and we'll get back to you as soon as possible.council@pmhc.nsw.gov.au, Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. all the different ways you can get in touch with us. Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] IT was a $64,000 question that amounted to nothing. A step-by-step guide to making a complaint. Find us at one of our customer service centres. Email Send us an email and we'll get back to you as soon as possible. Let us know your thoughts on Council's project and activities using our online community engagement hub, Have Your Say. We are working hard to be better at: A key step in this is updating the policies that govern how we deliver service to our customers and how we respond to complaints. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. 7 0 obj A further report will be tabled at a future meeting of Council, detailing the submissions received from the public during the exhibition period. You have a right to complain about the services you get. That was three months ago and I have heard nothing since. zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. Details of all registered JP's in our region can be accessed via the NSW Communities & Justice website. Police appeal for . And you have a right to complain to the Ombudsman if that doesn't happen. You can report most issues online. Some content on this page may not display correctly. Photo: File IT was a $64,000 question that amounted to nothing. PO Box 84, Port Macquarie NSW 2444. Depending on the complaint, the . :5m x <2>(|m!,..NO1yr?FI ShV0CR6!pgKS@:nki`J_\ec"qJ|qMQpq]@0AnxA0WF \=9}H!c|U'heuNV=02XB,S%1 oz Y$FK),k&%A6Z$'v1:+KN+sUu9~P8)#/gp$5cT78q( }_cY3SZBi&bei4Er8Amb\,"Lt[PQk.^kP{c8>&wK:EA05%WUMdsgdPk% /hXeM.J6Vh_r""8T"f04j1SyTbwYc5Q4%6zsV2n1kd %'|gE{5Wwk_lSFeAg6?QLW(Wg.S^tS!`!~sTtg^o{.Q\ [y!R.1$YS!yGIg We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Kempsey Shire Council, Nambucca Valley Council, Coffs Harbour City Council, MidCoast Council and Port Macquarie-Hastings Council all had at least one complaint. According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. "There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. Bellingen Shire Council had a clean slate. ,QZ0f`[mlKV 3P`Pff` A As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. Here areall the different ways you can get in touch with us. "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. Port Macquarie court list. endobj In 2018 there were two and in 2019, 14 complaints were lodged. Opinion. If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. "In line with the Procedures for the Administration of the Code of Conduct Part 11, council is required to report annually the total number of code of conduct complaints made about councillors and the general manager under the code of conduct in the year to September," the statement said. Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. "A lot of time, effort and expense goes into investigating these complaints but the reality is the investigation often results in very little action taken. Office of Local Government release Model Code of Conduct complaints investigations costs November 17 2021 - 3:00pm Council's all around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. In some cases we need more information and request you contact us directly in these instances. CfZE-n% Shadow Minister for Local Government, Greg Warren, said a major overhaul of the Model Code of Conduct was need to ensure the system was efficient, effective and not used for political point scoring purposes at the expense of councils and their communities. Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H These policies are available to download in the document library to the right (or below if viewing this page on a mobile device).
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