Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Amazing service professional and helpful team. With a huge scope for customisation and personalisation, the MINI Hatchback is ideal for those who want their car to be a perfect extension of themselves. Explore our extensive selection of Approved Used MINI, all of which come with a number of benefits. Thanks again!Customer Services. Kindest regards.Customer Services. Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. All rights reserved. Great communication. Your review is very important to us, as our goal is to deliver an outstanding customer experience. The new all-electric smart #1 will arrive on UK shores later this summer, signalling the start of a new era for the smart brand. Clearly they are getting too big a basic wage if they can afford to throw business away. What is MINI Connected and How Do I Use It? I had an MOT, service and also had a new service plan set up. Amazing service professional and helpful team. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Find your next car at MINI Leeds, where. Seamless, professional and efficient service, from the moment i sent an online enquiry, Dave the manger was excellent, But Jessica who sorted my part exchange and sold me my new car was brilliant from start to finish, Just a call or email away for anything. Collected the car today after he got it sorted in record time. We are absolutely thrilled that you have rated us so highly! All you need to do is enter some basic details about your car, and then you can proceed with the sale at one of our retailers on a date that is convenient for you. Took just one week from first visit to home delivery. Discover if MINI is the right brand for your lifestyle with the Stratstone MINI Road Test and First Drive Reviews. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. I so appreciate it .. a very positive and reassuring experience. The member of staff did apologise but too little, too late.So a word of warning if you buy a car from Stratstones be careful how you pay for it. In the Vehicles & Transportation category. Lady very helpful on the phone. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . Absolute shambles of a company and I will never deal with them again. Had BMWs for 25 years and the service just gets worse and worse. Wallsend, England, United Kingdom . Your review is very important to us, as our goal is to deliver an outstanding customer experience. Took my Mini for its yearly service. If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. Everyone's a winner. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. The purchase of my M4 was all done remotely, having said that Jessica Senior made the whole process feel very inclusive and personal. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Date of experience: 08 December 2022 Reply from Stratstone - BMW Chesterfield. Chloe price matched a lower price I had obtained, which I was delighted with. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The whole experience I received this week has stopped me from buying a new BMW. Customer Services, Simply excellent throughout. We value your feedback and take pride in providing the best possible customer service! Awful experience and takes away the joy of owning a nice car. It goes against our guidelines to offer incentives for reviews. We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. They think we customers ate stupid!! I was dealt with by Ellie who was excellent and the whole process went smoothly. We hope to be of service to you again! Took just one week from first visit to home delivery. Communication skills were top drawer. Will definitely get my next bmw from here ! Date of experience: 20 February 2022. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! No pushy sales, but a genuine friendly human being. Rang to book car in for emissions problem, fitted me in first thing next morning. Stratstone Mini Leeds are a car dealership based in West Yorkshire. No one could find the fault except these guys. Hi Dawn,Thank you very much for taking the time to leave us this positive review! Technician provide a very comprehensive report and video. Verification can help ensure real people write reviews about real companies. Top service. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! I am very pleased you are satisfied with your visit! I so appreciate it .. a very positive and reassuring experience. Took just one week from first visit to home delivery. Official MINI Retailer in Leeds. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Nothing was too much trouble for him & that made the transaction a pleasant experience. | Read 21-40 Reviews out of 110. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We value your feedback and take pride in providing the best possible customer service! Key has never worked and when I tried to get the issue resolved I was told I had to pay another 120 for someone to look at it. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Holly was a new member of the sales team & in our opinion a great credit to the company. Got a call 12 hours before the appointment to be told they hadn't got the booking. his customer service was excellent. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. Hi,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services, Went into the leeds holbeck store as I had some issues with my locking nut. Approved by the manufacturer themselves, our range of Approved Used MINI vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. Lady very helpful on the phone. Courtney Stratstone Mini. Very knowledable reception staff took very good care of me. 2023 Trustpilot A/S. Suggested companies are based on peoples browsing tendencies. Little gestures go such a long way. Although I've spent 16k more than I wanted we've got what we want. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Amazing service professional and helpful team. Mixing the fun of a MINI with the benefits of an electrified drivetrain, this is the next step for one of Britain's favourite brands. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Situated on Gelderd Road. Meet our Service Advisor, Ryan Alexander Pride. The salesman said the transaction had not gone through so I paid again. I changed my mind several times of which I wanted. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. | Read 41-60 Reviews out of 378 . Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. I was given a courtesy car which helped me greatly. Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. We hope to be of service to you again! No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Best wishes,Customer Services. Travelled to dealership to collect car and handover was seamless. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Also helped with vehicle set up and installing My Mini app explaining everything clearly. It goes against our guidelines to offer incentives for reviews. . Would highly recommend & would return in the future. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Would recommend Stratstone Leeds to anyone, Hi Andy,Thank you for reviewing us! Would definitely recommend to anyone. Check out what 398 people have written so far, and share your own experience. Discover the latest addition to BMW's range of M cars, the New M2. Do not use Stratstone Silverlink if you are used to good customer service, it is appalling. Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Everything I expected and was promised was done. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Excellent service from start to finish. The branch is always available for any assistance that you may need. My car was in on 4th April for a recall. Was impressed from initial contact and would highly recommend to family and friends. The car is gorgeous and the service was second to none! Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. This is now three weeks of silence. So I could also get my MOT completed on the same day. Discover Stratstone. Check out what 123 people have written so far, and share your own experience. A defining experience, whether you're a customer or a team member. We hope that you'll consider us again in the future.Customer Services. Very professional, friendly and very informative. Mark Riley, Scarcroft, Leeds. Hi Anna,Thank you very much for 5* review! Stratstone MINI Leeds are very pleased to welcome the all new MINI Electric Occasionally we will send out newsletters promoting our offers and discounts. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Have a wonderful day! To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Won't bore everyone with the finer. We value your feedback and take pride in providing the best possible customer service! stratstone mini leeds meet the team. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Nothing was too much trouble for him & that made the transaction a pleasant experience. 10 out of10. Here are 8 tips for writing great reviews. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Very happy with the overall experience. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on it's way! Top notch service today at Stratstone, Leeds.Went in to look at new Minis and ordered a Mini Cooper Exclusiv.Thanks again Paul Rosen (Sales Executive). The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Jamie at service reception desk very helpful too. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Stratstone | 15,606 followers on LinkedIn. Keep your eyes peeled for more Big Love content as we set out to deliver. No complaints about the servicing, all done fine and speedily. I was regularly kept up-to-date with the progress of my service. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Thanks again!Customer Services. I would highly recommend this dealership if you are looking to buy a Mini. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I was dealt with by Ellie who was excellent and the whole process went smoothly. Jamie at service reception desk very helpful too. . Welcome to Stratstone Tyneside. We also ensure all reviews are published without moderation. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Be warned, my experience with Stratone mini Leeds was not pleasant.The sale person, however was accommodating and helpful, unfortunately that is where the positives end . The branch is always available for any assistance that you may need. No one could find the fault except these guys. Took my Mini for its yearly service. Great customer service at Stratstone MINI Leeds. Really really poor dealership. 2023 Trustpilot A/S. Anyone can write a Trustpilot review. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Rang to book car in for emissions problem, fitted me in first thing next morning. Its lovely to see you had a great experience with us!Customer Services. All rights reserved. We strive to create the most competitive deals on new MINI modelsand we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. Your review is very important to us, as our goal is to deliver an outstanding customer experience. From charitable work, to dealership refurbishments, there are plenty of stories emerging from our extensive network of retailers across the UK. Jamie at service reception desk very helpful too. I will never use Stratstone Mini again. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services.
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