They will probably extend the request by a few more days to give the seller a little more time to pay for return shipping and if he doesnt, they will refund you without requiring a return. ", Are you sure you can't send it USPS Priority International? I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. While we're unable to respond directly to your feedback, Select 'Every time I visit the webpage'. 4. Youll need to ship the item back before the date stated in this email. Confirm your return address on the label. 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. The seller agreed to a return, butcan't buy a return shipping label (international shipping). First things first you need to pack your items in a sturdy box. Keep in mind, there are additional rules for. And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). 03-14-2018 You can create and email return shipping labels to customers easily using Stamps.com. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. edit He's refusing to give me the money first to ship it back. If you don't have one, you can order supplies online or buy one at The UPS Store . Box it, label it, send it all from home. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Welcome to the eBay Canada Community your community. Make sure you know what you can ship and what you cant to avoid delays and fines. What can Ebay even do? Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. Or if you can use the same packaging, let them know so they can use the same dimensions. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. I would use the Facebook link you were sent. Where they're incorrect is saying eBay can. Hopefully I won't have to do a chargeback. You can't edit, refund or cancel a prepaid label if the buyer wants to return one. I'd create a "paper" trail. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. What happens if the buyer refuses to pay for return shipping? Heres how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. Also, the phone's description mentioned that the charger is included, and the picture shows a charger, but that charger is not included. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. Now I'm supposed tosend items back. They told me to ship the item to an address they provided. (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. Send the funds using the buyer's preferred method. For more information, please see our I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. My questions: how long do I have to before my refund request is cancelled? That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. Does this option not appear on the screen until after three days? What should I do in this case? Double check that your information is correct;falsifying a customs form is against the law and eBay policy. You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Here's how to send an eBay shipping label from the View return details section: Select Send an eBay shipping label. I sent a message the seller for a return label, but there was no reply. So I think the mechanics of return shipping will be a moot point. If you want return shipping to be insured, see our section on alternative return shipping options. Since you are both in a transaction it is ok for you to give them your email address. Just print your own shipping label with postage and then schedule a Package Pickup. And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Sometimes, it just doesnt work. A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Went too fast and looked at the wrong profile. Enter a message to send to your buyer along with the return label. Copyright 1995-2021 eBay Inc. All Rights Reserved. Select Create return label. Customer Service reps have a quota and will say anything to get you off the phone. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. 05-25-2022 If youre unable to determine the cost, contact the buyer and ask them to provide a quote. By accepting the return but not providing a return label @olsus_flhkv3ce4 the seller has stalled you, as there will never be any option to ask eBay to step in. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. In response to femmefan1946. If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. . If they agree, youneed to send funds to cover the cost. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. You can return your package using a label from Your Orders. There are several ways you can send an item back to the seller. What is the next option for returning an item from abroad ? Select your carrier and enter the tracking number. Choose Orders & Shipping. Get $5 in free postage to use during your trial. What site do you login with? SelectExamples of alternative shipping arrangements below for more information. If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. 03-14-2018 If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. You can choose whether to accept returns if a buyer changes their mind about a purchase. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Was it a Not As Described reason? You have 21 days from the date you opened the return to ask eBay to step in. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Privacy Policy. You might want to first package the phone so that you can give them the weight and dimensions for the label. Holiday shipping is now in full swing, check out these helpful shipping tips! A wrong DVD sent surely will fall under a warehouse problem. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. "The seller can't send a return shipping label". If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Tip The seller is responsible for paying the return postage, this is their problem, not yours. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. You could always take your package to The UPS Store, but its easy to make a label online, too. It's just part of how the sausage is made. Unless that 2nd item was damaged or not as described you would be wrong to do so. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. item return, "seller can't send a return shipping label", "THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" View cart for details. That sounds like a scam to me. we'll use this information to improve our online Help. Select 'Internet Options'. Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. how long do I have to before my refund request is cancelled? If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). The seller would have needed to send a separate new payment to buyer for the label. Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. "wow did you know there are actually humans behind these sales? Contact the seller for a return shipping label. In the message section of the return, write to the seller. This is twice the price of the fishing rod. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. I'm nto trying to scam anybody. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. You are registered in the U.S. but say you are in Prague. Before you can send an item back to the seller, youneed to start a return. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Our system defaults to the seller paying for the shipping label. Simply print the label on normal paper and tape it to the package. Seal your box with plastic or nylon tape at least two inches wide. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. Return shipping costs when you use an . 3. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Tip Thanks, everyone. I'm in Prague". Welcome to the Returns board! 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Choose how fast you want your package to arrive. So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. The unofficial eBay subreddit. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. If you're not able to resolve things with the seller, you can ask us to help. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. That is starting to make more sense now. For items that have a total cost of $750 or more, signature confirmation is required. I am quite surprised about the "The seller can't send a return shipping label" message. Opening a dispute on the 2nd item in the package will not get eBay's attention any more or less. 03-14-2018 He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. It's a meeting-point for eBay buyers and sellers to chat, ask questions and exchange advice When youre responsible for return shipping, you can choose from a number of options in the return request form. Seller "can't send a return shipping label. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. Copyright 1995-2023 eBay Inc. All Rights Reserved. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Once the information is complete, the shipping software will email the customer a printable file of the return shipping label. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list.
